Q1: What materials are GENRIXSH pendant lights made of?
A1: Our lights are crafted from high-quality materials such as natural bamboo, brass, iron, and glass. Each product is carefully designed to ensure durability, safety, and a unique aesthetic appeal.
Q2: Do the lights come with bulbs included?
A2: Most of our lighting fixtures are sold without bulbs, unless otherwise stated. All products are compatible with standard E26/E27 bulb bases, allowing you to choose the bulb type (LED, incandescent, or smart bulbs) that best fits your needs.
Q3: Are the lights hard to install?
A3: Our pendant lights are designed for easy installation and come with a mounting kit and instructions. However, we recommend professional installation to ensure safety and proper wiring.
Q4: Can I adjust the hanging height of the pendant lights?
A4: Yes, most of our pendant lights feature an adjustable cord or chain so you can customize the height to fit your room and design preference.
Q5: What kind of spaces are your lights suitable for?
A5: GENRIXSH lights are versatile and can be used in a variety of spaces including dining rooms, living rooms, bedrooms, tea rooms, restaurants, cafés, boutique hotels, and commercial settings.
Q6: Do your products have certifications?
A6: Yes, our products comply with international safety standards and are CE and RoHS certified. Some models are also UL listed for additional safety assurance.
Q7: How do I clean and maintain my pendant light?
A7: We recommend using a soft, dry cloth to gently wipe the surface. Avoid harsh chemicals or abrasive cleaners, as they may damage the finish. For bamboo lights, occasional dusting is sufficient to maintain their natural texture.
Q8: What is your shipping policy?
A8: We ship only within the USA, with most orders processed within 1–3 business days. Delivery time may vary depending on your location. Tracking information will be provided once your order has been shipped.
Q9: What if my light arrives damaged or defective?
A9: If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at service@genrixsh.store. We will arrange a replacement or issue a refund according to our return policy.
Q10: Can I return or exchange a product if I change my mind?
A10: Yes, we offer a 30-day return policy. Items must be unused, in their original packaging, and returned in sellable condition. Please note that return shipping costs are the responsibility of the customer unless the item is defective.